Shipping policy

SHIPPING POLICY

Effective Date: 22-12-2025
Last Updated: 22-12-2025

This Shipping Policy applies to all orders delivered within the Netherlands.

At Maes-Jolie, we aim to provide all our customers with a smooth, transparent, and reliable delivery experience.

1. Shipping Costs

We offer free shipping on all orders, with no minimum purchase required.

All prices shown on our website are fully inclusive of shipping, import duties, taxes, and any additional fees.

The price you see is the price you pay — no extra costs, ever.
Customers will never be charged additional fees upon delivery.

2. Processing & Delivery Time

Europe (EU) : 

  • Processing time: 1–2 business days

  • Estimated delivery time: 5–10 business days after dispatch

USA :

  • Processing time: 1–2 business days

  • Estimated delivery time: 5–10 business days after dispatch

Asia:

  • Processing time: 1–2 business days

  • Estimated delivery time: 5–10 business days after dispatch

 

Delivery times may vary slightly depending on carrier workload and local delivery conditions.

Once your order has been shipped, you will receive a tracking link via email.

3. Shipping Origin & Carriers

Our products are be shipped from international warehouses, they can differ between the United States or Asia.

We work with trusted logistics partners to ensure reliable and trackable delivery.

Final delivery is typically handled by premium local carriers such as PostNL, DHL, or similar local premium courier services.

4. Address Changes

If you need to change your delivery address, please contact us within 24 hours of placing your order.

Once your order has been shipped, we are unable to modify the delivery address.

5. Order Cancellations

You may cancel your order free of charge before it has been shipped.

After shipment, cancellation is no longer possible.

If you wish to return an item after delivery, please refer to our Return Policy.

6. Delayed or Damaged Deliveries

If your package arrives damaged or is significantly delayed, please contact us as soon as possible at:

Email: info@maes-jolie.com

For damaged items, please include photos so we can resolve the issue quickly.

7. Customer Service

Our customer service team is available:

Monday – Friday: 09:00 – 17:00 CET

Email: info@maes-jolie.com

Support Information: Our customer service is based in the Netherlands and responds within 24 hours on business days.

8. Company Information

This webshop is operated by:

SB Branded
Registered in the Netherlands
Chamber of Commerce (KvK) number: 99772272

For more information about returns and refunds, please refer to our Return Policy.